Privacy Policy

Effective Date: October 13, 2026

CopperLadle respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains the types of information we may collect, how we use it, and the choices available to you when visiting our website or purchasing our products.

Information We Collect

Depending on how you interact with our store, we may collect:

• Contact information: Name, email address, telephone number, billing address, and shipping address.

• Order information: Purchased products, order history, payment status, delivery details, and transaction records.

• Account information: Information you provide when creating or managing a customer account.

• Customer service information: Communications, feedback, and information submitted through support requests.

• Technical information: Browser type, device information, IP address, and website usage information collected through cookies or similar technologies, where applicable.

Payments may be processed by third-party payment providers. We do not intentionally store complete payment card details on our own systems when those details are handled by payment processors.

How We Use Your Information

We may use personal information to:

• Process, confirm, and fulfill orders.

• Arrange shipping and provide delivery updates.

• Process payments, refunds, and eligible returns.

• Respond to customer inquiries and provide support.

• Maintain, secure, and improve our website and shopping experience.

• Detect and prevent fraud, unauthorized transactions, and other misuse.

• Send promotional communications where permitted by law and, where required, with your consent.

• Meet legal, accounting, tax, and regulatory obligations.

Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to support shopping cart functions, remember preferences, analyze website traffic, and improve website performance.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website features.

How We Share Information

We may share relevant information with service providers that help us operate our store, including Shopify, payment processors, shipping carriers, customer support providers, analytics services, and fraud-prevention providers.

We may also disclose information when required by law, in response to valid legal requests, or when reasonably necessary to protect our rights, customers, or business.

We do not sell personal information for money. Depending on applicable privacy laws, certain advertising-related disclosures may be treated as a sale or sharing of personal information. Where applicable, you may have the right to opt out of such activities.

Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill orders, provide support, maintain business records, resolve disputes, and comply with legal obligations.

We use reasonable safeguards to protect personal information. However, no online transmission or electronic storage method can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information. You may also have the right to opt out of certain data uses or request information about how your data is handled.

We may need to verify your identity before completing a request and may retain certain information where permitted or required by law.

To submit a privacy-related request, please contact us using the details below.

Children's Privacy

Our website is not intended for children to make purchases independently. We do not knowingly collect children's personal information in a manner prohibited by applicable law.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

Store: CopperLadle
Email: sales@copperladle.com
Phone: +1 (302) 526-4190
Service Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)
Address: 1100 N Market St, Wilmington, DE 19801, United States