Refund and Return Policy

Effective Date: October 13, 2026

At CopperLadle, we want you to feel confident when shopping for sofas and furniture for your home. Please review our return and refund policy before making a purchase.

Return Eligibility

You may request a return within 14 days of receiving your order. To be eligible, the item should be unused, in its original condition, and include all original parts, accessories, and packaging where reasonably available.

Because sofas and furniture are often large and require special handling, please contact our customer service team before arranging a return.

Items that have been assembled, modified, improperly used, or damaged after delivery may not qualify for a return, except where otherwise required by applicable law. Any product-specific return restrictions will be communicated as applicable.

How to Request a Return

To request a return, contact us within 14 days of delivery. Please provide your order number, the item you wish to return, and the reason for your request.

If the item arrives damaged, defective, or incorrect, please include clear photographs of the item and its packaging when contacting us.

Our team will review your request and provide return instructions. Please do not ship an item back before receiving authorization and instructions from our customer service team.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your sofa or furniture arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible.

We may request photographs or other information to help evaluate the issue. Depending on the circumstances and applicable law, available resolutions may include replacement parts, a replacement product, or a refund.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We will attempt to accommodate cancellation requests before an order is processed or shipped.

Once an order has entered fulfillment or has been shipped, cancellation may not be possible. In such cases, our standard return policy may apply.

Refund Processing

Once a return is approved and the returned item has been received and inspected, where applicable, we will notify you of the refund decision.

Approved refunds will generally be issued to the original payment method. Please allow 5–10 business days after processing for the refund to appear, although your bank or payment provider may require additional time.

Original shipping charges, return shipping costs, and any applicable fees will be handled according to the circumstances of the return, the terms disclosed before purchase, and applicable law.

Contact Us

Store: CopperLadle
Email: sales@copperladle.com
Phone: +1 (302) 526-4190
Service Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)
Address: 1100 N Market St, Wilmington, DE 19801, United States